Cancellation & Refund Policy

    Last updated: December 2024

    This Cancellation & Refund Policy explains how cancellations, refunds, and reversals are handled on the RentHatke platform operated by Rent Hatke Private Limited.

    1. Application Cancellation

    • Users may cancel their application before disbursement at any time.
    • Once disbursement is completed, cancellation of the loan is not permitted.
    • To cancel an application, contact our support team at support@renthatke.in.

    2. Loan Cancellation

    • Loans cannot be cancelled after disbursement has been completed.
    • Prepayment or foreclosure may be allowed as per the terms set by the respective lending partner.
    • Foreclosure charges, if applicable, will be disclosed in your loan agreement and Key Fact Statement (KFS).

    3. Refunds

    Refunds, if applicable, may occur in the following cases:

    • Duplicate payment: If a payment is charged more than once due to technical issues.
    • Excess payment: If an amount greater than the due EMI is collected.
    • Failed transaction: If the amount is debited from your account but the transaction fails on our end.

    Refund Processing:

    • Refunds will be processed to the original payment source (bank account, UPI, or card used for payment).
    • Refunds are typically processed within 7–10 working days, subject to bank processing timelines.
    • For refund status, contact support@renthatke.in with your transaction details.

    4. Fees & Charges

    • Processing fees or platform fees (if applicable) are non-refundable once services are availed and the loan is disbursed.
    • EMI payments already made towards loan repayment are non-refundable.
    • All fees and charges are disclosed in the Key Fact Statement (KFS) provided before loan disbursement.

    5. Mandate Cancellation

    • Mandate cancellation requests are accepted only after loan closure.
    • Cancellation requests can be raised through your RentHatke dashboard or by emailing support.
    • Processing of mandate cancellation may take 5–7 working days after request submission.
    • Cancelling mandate before loan closure may result in EMI bounce charges and penalties.

    6. Dispute Resolution

    All refund or cancellation disputes must be raised through:

    Disputes are typically resolved within 15 working days. If not satisfied, you may escalate to our Grievance Officer at grievance@renthatke.in.

    7. Contact Us

    For any queries related to cancellation or refunds, please contact:

    Rent Hatke Private Limited

    Email: support@renthatke.in
    Website: https://renthatke.in