Grievance Redressal

    Grievance Redressal Policy

    We are committed to resolving your concerns fairly, promptly, and transparently as per RBI guidelines.

    Our Commitment

    Rent Hatke Private Limited is committed to providing a transparent and effective grievance redressal mechanism. This policy ensures timely resolution of customer complaints in compliance with RBI's Digital Lending Guidelines and Fair Practices Code.

    Escalation Matrix

    Follow these steps to raise and escalate your grievance if needed.

    1

    Level 1: Customer Support

    Raise your complaint through email or dashboard. Our support team will acknowledge within 24 hours.

    support@renthatke.inResponse within 48 hours
    2

    Level 2: Grievance Officer

    If not satisfied with Level 1 resolution within 7 working days, escalate to our Grievance Officer.

    grievance@renthatke.inResolution within 15 working days
    3

    Level 3: Lending Partner

    For loan-specific grievances, contact the respective lending partner's grievance officer.

    As mentioned in your loan agreementAs per lender's policy
    4

    Level 4: RBI Ombudsman

    If unresolved after 30 days, you may approach the RBI Ombudsman for Banking/NBFC.

    https://cms.rbi.org.inAs per RBI guidelines

    How to Raise a Grievance

    Information Required

    When raising a grievance, please provide the following details for faster resolution:

    • Your registered mobile number
    • Application ID / Loan ID (if applicable)
    • Category of complaint
    • Detailed description of the issue
    • Supporting documents (screenshots, receipts, etc.)
    • Expected resolution

    Grievance Categories

    Payment & EMI Issues
    Mandate / Auto-debit Problems
    Document Related Queries
    Property & Landlord Details
    Loan Terms & Charges
    Data Privacy Concerns
    Service Quality Issues
    Others

    Resolution Timeline

    24 Hours

    Acknowledgement of your complaint

    7 Days

    First level resolution attempt

    15 Days

    Final resolution by Grievance Officer

    Grievance Officer Details

    Rent Hatke Private Limited

    Grievance Officer
    Email: grievance@renthatke.in
    Support: support@renthatke.in

    RBI Ombudsman

    For unresolved complaints after 30 days
    Portal: https://cms.rbi.org.in